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Contact Electricity Transmission
Have a question or complaint about the Electricity Transmission system in England and Wales?
National Grid Electricity Transmission manages the high voltage electricity transmission network in England and Wales.
However, we don’t supply electricity directly to homes and businesses. If you need help on the following options around customer issues, please follow the links provided below.
Go to this page to find out more about how to report power cuts
Find out who your District Network Operator (DNO) is here:
Find out who your District Network Operator (DNO) is here:
Go to the National Grid US site here:
Please contact your electricity supplier. Your supplier is listed on your electricity bill.
Visit the Ofgem website here:
Need to get in touch with us about the high voltage electricity transmission system in England and Wales?
If you wish to make a complaint, or raise a query around the electricity transmission network, please select one of the options below
We handle complaints about the electricity transmission (high voltage 132kV-400kv) network in England and Wales, as well as any issues with works conducted, community relations and environmental disturbances. Follow this link to submit a complaint:
Explore our page here:
Submit a query here:
All applications are managed through the National Grid Electricity system operator. Visit their page below to find out more, and read about their connections portal which handles all new and existing applications:
Are you a developer wishing to work with National Grid to acquire rights over our land? You can find out more by downloading our guidance document and appendices below.
The guidance explains the process for securing rights over land owned by National Grid Electricity Transmission (leasehold/freehold and/or cable rights), the high-level design principles for development of land in proximity to operational electricity transmission assets, common land constraints to be aware of and requirements in relation to planning applications and use of permitted development rights.
Guidance note on the use of National Grid Electricity Transmission land – October 2022
Guidance note on the use of National Grid Electricity Transmission land: Appendices – November 2022
Check here to get locations of our assets and safety guidance:
National Grid Electricity Transmission
Want to find out more about what National Grid Electricity Transmission does?
Visit the National Grid Group homepage
Need to find out more about the National grid group? Visit the webpage here
National Grid Electricity System Operator
Want to find out more about the National Grid Electricity System Operator?
Visit the National Grid United States website
Want to find out more about National Grids operations in the United States? Visit the webpage here